10 Highlights of the first 10 years – the journey so far

Matrix Capital Limited was incorporated on 5th November 2004, so it has almost been 10 years since we started our journey – a time to celebrate and look back on some of the highlights.

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1. FSA Authorisation

I suppose the journey started in earnest when we were granted direct authorisation by the Financial Services Authority, which carried the regulatory permissions for us to operate as a firm of ‘Independent Financial Advisers’.

Whilst this placed greater responsibility upon us, it gave us the freedom to provide our clients with what they required, which was independent advice and wider access to the marketplace.

2. The move to Shropshire

We had previously operated the business from The Jewellery Quarter in Birmingham. However, the opportunity arose to move to our rural location at Little Hudwick.

3. Gary joins the board

I was absolutely delighted when Gary Matthews became a shareholding director because it created a symbiotic business partnership. We have different skills and natural abilities that mesh together perfectly.

4. The Financial Empowerment Programme

We recognised that what we had been doing as a business had to a large extent been driven by what we thought the regulator expected of us; and whilst that is not a bad thing, we decided to go back to basics and ask our clients what they expected of us.

That was a real “eye-opener” which resulted in us developing a financial planning process that is entirely fit for purpose and unique in the market-place.

5. Transparency

For the first few years, we had operated like the majority of our competitor firms in that we were remunerated by way of commissions paid by product providers.

It emerged from our discussions with clients and professional connections that there was a need for change. So, we re-engineered our business and migrated to a transparent “fee-only” model.

This was one of the best decisions we took and placed us head and shoulders above the competition – it provided utter transparency and enabled clients to make clear value judgments.

6. Website launched

This was a large investment at the time but we realised that not having a presence on the Internet was hampering progress.

We have come a long way with our website and, latterly, the use of social media.

7. Chartered status

This took a great deal of effort and commitment and represented a major milestone for us as a business. It placed us amongst the elite in terms of professional financial planning and advice.

There are still only about 600 firms in the UK to have achieved this.

8. Fellowship

It was one of our proudest moments to see the two working directors, Robin Melley and Gary Matthews, receive their Fellowships of the Personal Finance Society (FPFS) at the headquarters of our professional body.

9. Chartered Financial Planner of the Year

After getting into the finals in 2011 and 2012, Robin was crowned Chartered Financial Planner of the Year in 2013.

This demonstrated that the business provided the highest standards in terms of advice and service.

10. National Savings & Investments (NS&I)

Being selected by NS&I to advise the £1m Premium Bond Jackpot winners is a huge privilege for us.

Having gone though a tough three national stage tendering process, we were awarded the contract in April 2014.

The next part of the journey…

Whilst is hasn’t all been plain sailing, the first 10 years have been very exciting and we have made massive strides in terms of innovation, client service and professionalism.

That said, I feel like we have just started!

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